Privacy Policy

1. Data We Collect

We only collect personal data necessary to provide, maintain, and improve the Flantic Service.

1.1 Data You Provide Directly

• Contact information (e.g., email address for support).
• Content you submit while using Flantic commands (e.g. ticket transcripts if enabled).
• Discord account and server information when linking or interacting with Flantic.

1.2 Automatically Collected Data

• Device information and IP address (for security logs and rate limiting).
• Usage data such as commands used, features accessed, and error reports.
• Cookies and similar tracking technologies on our dashboard.

1.3 Message Data (Moderation & Security)

To provide features such as Automod, AntiRaid, and detailed server logs, we temporarily store message information. This data is kept strictly for 3 days to allow server administrators to handle moderation effectively and to ensure community security. After this period, the message data is permanently deleted.

1.4 Payment Information

Payments are processed via third-party providers (e.g., Stripe, PayPal). We do not store full payment card details on our servers.

2. Legal Bases for Processing

We process personal data under the following lawful bases:

• Contractual necessity: To provide the Flantic Service you requested (e.g. moderation actions, ticket creation).
• Consent: For optional features or marketing communications.
• Legitimate interests: To improve service functionality, security, and reliability.
• Legal obligations: To comply with applicable laws and regulations.

3. How We Use Your Data

Personal data is used to:

• Operate and maintain Flantic bot and dashboard.
• Manage your account and server settings.
• Provide customer support and respond to inquiries.
• Analyze usage trends and improve the Service.
• Prevent fraud, abuse, or violations of our Terms of Service (e.g. raid detection).
• Communicate updates, security notices, and optional promotional content.

We do not engage in profiling or automated decision-making that produces legal or similarly significant effects on you.

4. Data Sharing

We may share your data with:

• Service providers: Trusted third parties assisting with hosting, database management, and payment processing.
• Affiliates or partners: Only when necessary to provide the Service.
• Authorities: When legally required to do so.

We do not sell personal data. All third parties are required to comply with applicable data protection laws and maintain adequate safeguards.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide and improve Flantic.
• Comply with legal obligations (e.g. tax records).
• Resolve disputes or enforce agreements.

Inactive user or server data (e.g. from servers that kicked the bot) is typically deleted or anonymized within 90 days unless retention is legally required.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing of your data.
• Receive your data in a portable format.

To exercise your rights, contact us at [email protected] or join our Support Server. We will respond within legal timeframes.

7. Security of Personal Data

We implement reasonable technical and organizational measures to protect your personal data (e.g. encryption, access controls). However, no transmission or storage method is completely secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.

8. Children's Privacy

Flantic is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware of such data, it is promptly deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Significant changes may be communicated via email or a prominent notice within the Service or Discord support server. Please review this page periodically.

10. Contact Us

For questions, concerns, or to exercise your rights, contact us:
Email: [email protected]
Discord: Flantic HQ